Get in touch

Paul Laville

CEO, T21 Group
Managing Director, T21 Training and Business Development

Paul has worked in commercial business development, retail sales and training for around 25 years. Leading T21 from the front, Paul is an experienced trainer, demonstrator, writer and speaker. He has appeared on TV and contributes regularly to industry journals and magazines such as ERT,  Innovative Electrical Retailing and Modern Retail .


tel: (+44) 07913957875

Steve Sutton

Managing Director,
T21 Plus

Steve’s relationship with the UK’s Consumer Electronics marketplace stretches over a 30-year period and makes him ideally placed to handle our larger projects involving many teams of people supporting major brands & retailers across the length and breadth of the country. Steve has successfully managed high net-worth channels for a number of A-brand Corporations, such as Phillips, LG & Pioneer. He also boasts a great deal of insight and operational experience of major retailers in the High Street, Mass Merchant, Grocery and Online sectors. Recently, he’s also become a fully qualified masseuse and sports therapist, making him even more valuable to T21 than he already was.

tel: (+44) 07827962211

Dave Robbins

Associate Product Trainer,
T21 Training

With a love of gadgets and all things technical, Dave brings over 16 years of product-training, troubleshooting and problem-solving experience to T21. A keen photographer and creative genius, Dave has worked on large-scale training projects not only for numerous retailers and manufacturers, but also for the Police and the MOD. However, he can’t talk about those.

Nick Adams

Commercial Projects & Associate Trainer,
T21 Training

Nick is an experienced commercial manager and strategist with a deep understanding of the dynamics that exist within today’s business world. His agile management and training skills have been called upon in recent years by the likes of Hallmark Cards, Bart Ingredients Company, Spearhead Training and BMS, and we’re pleased to have him join us on those complex interim projects which reach beyond the remit of conventional training and enable T21 to provide a full 360 solution to our corporate clients.

Dan Peters

Web & IT Solutions
T21 Digital

Providing our IT and online training solutions, Dan has been with us from the start facilitating our eLearning and IT infrastructure. With a fantastic background in web development and design, Dan brings a variety of skills and experience in areas that allow us to provide a full turn-key solution to our clients. Through Dan, we continue to improve and adapt our IT offering to ensure our clients benefit from the latest advances in web technologies.

Heather Girling

Associate Trainer
T21 Training & Business Development

Heather provides coaching, training and facilitation in the areas of personal and organisational resilience, stress management and wellbeing.
She has a wealth of experience gained from working with leaders, managers, senior executives and operational staff which has given her a large toolkit of approaches to improve resilience, performance and wellbeing.
Heather spent several years at the Centre for Organizational Health and Well-Being, which is part of the Faculty of Health and Medicine at Lancaster University, researching the psychology of resilience and the management and implementation of workplace health and wellbeing. Her findings identified important strategies people can use to develop resilience, reduce stress and optimise performance. Her models and approaches have grown from practical experience gained through closely working with organisations to address the interrelationships between employee health, wellbeing and business performance.

Jay Williams

Associate Trainer
T21 Training & Business Development

Jay is a highly experienced professional and has facilitated and trained groups at the highest levels within a number of premium brand organisations. He was previously Head of Learning for Triumph Motorcycles and prior to that he was Curriculum Manager for Ford Motor Company. An expert trainer, facilitator and coach who is skilled in both instructional design and delivery of highly engaging and experiential learning events. He has expertise in Leadership Development, Sales, Aftersales and IT Systems training adopting a blended approach. He is qualified with a Post Graduate Certificate in Education, and accredited with the ILM72 (Integrated Leadership Measure), MTQ48 (Mental Toughness Quotient) psychometric tests, which he uses in order to better understand individuals and teams to providing excellent organisational insight.
Jay has a keen interest in gardening and likes nothing more than to be mowing the lawn and repotting plants in the potting shed, if you can’t find him in the shed…then he is more than likely taking part in canoeing activities down at the local lake!

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Contact Details

 Tel: +44 (0)7913 957875
 Registered office:

T21 Group,

29 Bramble Drive,



BA13 3UY